Shipping policy
Free Global Shipping
We are pleased to offer free global shipping to select locations. Our goal is to ensure that you receive your order as quickly and efficiently as possible, no matter where you are located.
Eligible Locations for Free Shipping
Free global shipping is available to the following locations:
- United States
- Canada
- United Kingdom
- India
- Australia
- Singapore
For locations not listed above, standard shipping rates will apply. Please check the shipping rates at checkout or contact us for more details.
Processing and Shipping Times
Orders are typically processed within 1-3 business days. Once your order is processed, you will receive a confirmation email with tracking information. Shipping times vary by destination:
- North America: 5-10 business days
- Europe: 5-10 business days
- Asia: 7-15 business days
- Australia and New Zealand: 7-15 business days
- Other locations: 10-20 business days
Please note that these times are estimates and can vary due to factors outside our control, such as customs processing times.
Import Duties and Taxes
Please be aware that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. We recommend checking with your country’s customs office to determine what these additional costs will be prior to making a purchase.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to become available.
Lost or Damaged Packages
While we take great care in packaging and shipping your items, we understand that sometimes things can go wrong during transit. If your package is lost or arrives damaged, please contact us at support@getvayu.com so we can assist you with filing a claim and resolving the issue.
Contact Us
If you have any questions about our shipping policy, please contact us at support@getvayu.com. We are here to help!